As a part of our commitment to your privacy, EspressoPeople.com, Inc. supports and adheres to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers." We have agreed to honor customers' requests not to share their information with other marketers and requests not to receive mail, telephone or other solicitations EspressoPeople.com, Inc. or its affiliates.
In general, you can visit our web pages without telling us who you are or revealing any personal information about yourself. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.
We do not release your personal information to any outside source. All information gathered from you while ordering online or by telephone is for our use only. We do not provide your mailing address, email address, or any other personal information to any other vendors or sources. You reserve the right to request to be withdrawn from our mailing list at any time.
There may be times (such as when you purchase or order a product, subscribe to a service, register to receive catalogs, or to participate in promotions, etc.) at which time we ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, and credit card information. We also maintain a record of your online product purchases. Whether or not you provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site.
When you place an order form our website, a valid email address will be required for the purpose of providing an email order confirmation, order shipment confirmation, and shipping confirmation with the shipper’s tracking number (excludes shipments by the U.S. Postal Service). If you choose to place a telephone order, a valid email address will be requested, but it is your option to decline the request. However, we will not be able to provide the status of your order via email. Although this information is available by calling our customer service center, we prefer to email this information to insure accuracy.
Web Site and Customer Database Security
We use sophisticated encryption and authentication tools to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems.
We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.
Our customer database is protected by secure servers and encryption software. Information about our customers is only viewable by essential office staff for the purpose of processing your order and making changes to your customer or personal information at your request (such as an address change).
Links to Third Party Web Sites
or call us toll free 1-888-528-2911 between the hours of 9:00 am to 5:00 pm EST Monday - Friday.
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