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Home : Privacy Policy | Items in Cart: 0 | |
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EspressoPeople.com, Inc. Privacy Policy
Our privacy policy is provided for the purpose of informing our valued customers of information we use to better serve you. EspressoPeople.com, Inc. is committed to respecting your privacy and recognizing your need for appropriate protection and management of your personal information you share with us (the phrase "personal information" means any information by which you can be identified, such as your name, address, telephone number, etc.). The purpose of this privacy policy is to inform you what personal information we may collect from you when you visit our web site, how we use such information, and the choices you have regarding our use of, and your ability to review and correct, the information. This policy applies only to users accessing our web site from the United States.
As a part of our commitment to your privacy, EspressoPeople.com, Inc. supports and adheres to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers." We have agreed to honor customers' requests not to share their information with other marketers and requests not to receive mail, telephone or other solicitations EspressoPeople.com, Inc. or its affiliates.
In general, you can visit our web pages without telling us who you are or revealing any personal information about yourself. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.
We do not release your personal information to any outside source. All information gathered from you while ordering online or by telephone is for our use only. We do not provide your mailing address, email address, or any other personal information to any other vendors or sources. You reserve the right to request to be withdrawn from our mailing list at any time.
There may be times (such as when you purchase or order a product, subscribe to a service, register to receive catalogs, or to participate in promotions, etc.) at which time we ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, and credit card information. We also maintain a record of your online product purchases. Whether or not you provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site.
When you place an order form our website, a valid email address will be required for the purpose of providing an email order confirmation, order shipment confirmation, and shipping confirmation with the shipper’s tracking number (excludes shipments by the U.S. Postal Service). If you choose to place a telephone order, a valid email address will be requested, but it is your option to decline the request. However, we will not be able to provide the status of your order via email. Although this information is available by calling our customer service center, we prefer to email this information to insure accuracy.
Cookies
Our web site use "cookies." A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us of who you are, tailor our products and services to suit your personal interests, estimate our audience size, assist us in tracking visits to and sales at our online store and to process your order, and/or analyzing your visiting patterns. Visiting patterns help us determine how to improve the layout of our store to insure you find want you are looking for as soon as possible, and to reduce download times on our most frequently visited pages. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. Information we gather through the use of cookies is for our use only and is not released to outside sources under any circumstance.
Web Site and Customer Database Security
We use sophisticated encryption and authentication tools to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems.
We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.
Our customer database is protected by secure servers and encryption software. Information about our customers is only viewable by essential office staff for the purpose of processing your order and making changes to your customer or personal information at your request (such as an address change).
Links to Third Party Web Sites
Our web sites may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site. It is the policy of EspressoPeople.com, Inc. not to link to web sites that do not adhere to a strict and approved privacy policy.
Policy Changes
If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web site. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. This policy was posted in October 2002.
Your Feedback
To help us improve our privacy policy and practice, please give us your feedback. You may email us or write to us at Support@EspressoPeople.com
or call us toll free 1-888-528-2911 between the hours of 6:00 am to 5:00 pm PST Monday - Thursday and 6:00 am to 3:00 pm PST on Friday.
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