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	Price and Service Guarantee
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Our Price & Service Guarantee

We try very hard to provide as much information and assistance pertaining to our products. If you have questions before or after a sale, just call us toll free.
I personally guarantee your satisfaction, or we will refund your money, no questions asked. We have been conducting business via the Web since 1997 and we are one of the most experienced coffee machine retailers on the Internet! We hope you will browse our web site and allow us to serve you!

We know the choices are many when it comes to shopping among all of the web sites who offer coffee related items. However, we specialize in espresso machines, coffee makers, and coffee grinders. Unlike many companies who have added similar items to their vast, unrelated product offering, we chose to remain dedicated to serving those who desire to purchase the best machines possible, and nothing else. As a result, we know the products we sell very well, which allows us to offer unparalleled service and support. When you call our customer service center, you will actually talk to a live person who will be able to assist you. Compare this to large Internet retail companies who staff their customer service centers with representatives who are unable to answer your questions about what they sell. We are located in a large, well-staffed office building and warehouse. This means that over 99% of the items we sell are in stock at all times.

Low Price Guarantee

We try to keep our prices as competitive as possible. However, as prices vary from day to day across the Internet, it's difficult to visit all of the coffee machine retailers out there. To make your shopping experience easier we have provided the following price guarantee:

"If you find the item you are shopping for at a lower price with another U.S. based e-commerce mail order company, we will meet or beat that price! Some restrictions may apply. Free shipping or other offers may not apply on price matches. Note: Companies who are based outside the United States who are offering products for a lower cost have NO warranty rights from U.S. based companies in many cases. If your item arrives defective or it needs warranty work, it will have to be shipped back to the originating country!

Tips for Shopping with Other Coffee Related Internet and Catalog Retailers

When you order from us, your item will usually ship the same business day from our facility, so you can rest assured you will receive your order. Many Internet retailers do not stock their own inventory. This leads to poor service, lost orders and virtually no customer service after the sale.  

Their are a few very good coffee related Internet retailers out their. Just be sure you are shopping from a company who has your best interest and satisfaction at heart.  Make the retailer take the test:

• Do they stock the item in house instead of having to ship from their supplier (often called drop-shipping)?
  If not, this will often lead to delays in receiving your order. Those companies usually do not allow returns.  If they don't stock the item, it is a sure bet they haven't tried the machine for themselves.  How can they really know much about it?
  
  
• Do they have regular business hours and do they offer before and after the sale customer support?
  
  
• Is the presentation of the web site professional and content rich?
  Do they offer detailed product information? Keep in mind that their web site may be an indication of their service.
  
  
• Do they offer a 30-day money back guarantee or a return policy?
  If they do, do they hold you responsible for their original shipping fees? Often companies will allow for the return of an item you purchased, but they refund the original purchase price LESS their shipping costs. EspressoPeople.com, Inc. does not practice this. You will receive a refund for the entire purchase price for shipments via free standard ground service.
  
  
• Do they offer clear contact information and a toll free telephone number?
  Be aware of companies that list a post office box as their primary contact address, or don't list an address at all. Watch out for companies who conduct business from overseas.  
  
  
• If they are offering a lower price, they are probably charging for shipping AND/OR sales tax.
  
  

We invite you to shop with a company who specializes in coffee machines. This will guarantee you are shopping from an online store that can serve you the best. Please feel to call us toll free 1-888-528-2911 between the hours of 9:00 am to 7:00 pm EST Monday - Thursday and 9:00 am to 5:30 pm  EST on Friday.

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